Frequently Asked Questions

How long have you been buying gold?

We have been buying gold, silver, and other precious metals for over 30 years. We have highly skilled, specially qualified staff on-site ready to give you the highest payouts on your items.

How will you evaluate my jewelry?

Our buyers always give time and careful attention when assessing your items. Each item will be tested based on type of metal and purity, weighed and given a thorough evaluation. Our buyers never give a price without this step in the process. If you have visited other buyers and they gave you a price without a thorough evaluation you probably didn’t get a very good offer. Our buyers explain the entire process in detail and answer any questions you might have. Despite common belief, precious metal buying is not a secretive business and most of us love to share knowledge about our skills in the trade.

What is the value of my jewelry/coins based on?

Determining the value of gold, silver, platinum or diamond jewelry is a very straightforward process. We evaluate your items right in front of you so you can understand what’s happening every step of the way. Your items never leave your sight. We evaluate items in five categories: 

type of metal

purity of the metal

weight of the item

inclusions and/or overall condition

current market price (or spot price)

What is the value of my diamond/gemstone based on?

Diamonds add value to jewelry and may be included in final pricing. Diamonds under .20 carat are called melee, and may not add significant value to your jewelry. These are mass produced and quite common. Other gemstones are semi-precious and retain no resale value. Depending on the size of the gemstone, we  may deduct weight from the jewelry piece to determine the value of the precious metal.

Do I need to provide any information when selling my items?

We will review your Government issued photo identification in accordance with State Law, and you will be required to sign a form stating that you are the owner of the property you’re selling. This information is always kept confidential.

How can I reach you?

Please call us at (704) 587-3820 or visit our Pineville location!